Data Controller
Grabbly Ltd.

Address: 303 Ebene Junction, Ebene, 72201, Mauritius
Email: info@grabbly.mu

Information We Collect
When you use the Grabbly app, we may collect the following information:

• Account information: name, email address, phone number
• Location data: to enable location-based app features (with your consent)
• Usage data: app interactions, crashes, and performance data
• Technical data: device type, operating system, app version
We do not sell your personal data.

How We Use Your Information
Your data is used to:

• Provide and operate the Grabbly app.
• Create and manage your user account.
• Improve app performance and user experience.
• Communicate important updates or support responses.
• Ensure security and prevent misuse.

Legal Basis for Processing
We process personal data based on:

• Performance of a contract (providing app services)
• Your consent (location access, notifications).
• Legitimate interests (app improvement and security).
• Legal obligations where applicable.

Data Sharing
Your data may be shared only with:

• Technical service providers acting as data processors (analytics, crash reporting, notifications).
• Authorities if required by law.
No personal data is shared for advertising purposes.

Cookies & Tracking Technologies

Grabbly uses analytics and tracking technologies to monitor app performance, detect errors, and improve user experience. These tools collect anonymous or technical data only, such as usage patterns and device information, and do not track users for advertising purposes.

International Data Processing

Your data may be processed or stored on secure servers located outside Mauritius, subject to appropriate data protection safeguards and security measures.

Data Security

We apply appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

Data Retention

• Account data: retained while your account is active
• Usage and technical data: retained for a limited period for improvement and security
• Data is deleted upon account deletion, except where retention is legally required

Children’s Privacy

Grabbly is not intended for users under the age of 13. We do not knowingly collect personal data from children under 13.

Your Rights

You have the right to:
• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to or restrict processing

To exercise these rights, contact us at info@grabbly.mu. We aim to respond within 30 days.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be reflected in the app with an updated revision date.

Compliance

This policy is aligned with the Mauritius Data Protection Act 2017 and applicable international data protection standards.

Contact
For payment-related questions or refund requests, contact us at: info@grabbly.mu